KINGMAN – At a time when it’s crucial to improve community relationships, the Kingman Fire Department and the Kingman Police Department have expanded their capabilities in their community engagement efforts, launching the SPIDR Tech platform this week.
The platform will not only enable the Kingman Fire Department and the Kingman Police Department to send fully automated messages to victims of crimes and 911 callers, it will also allow them to close the communication loop by collecting community feedback about their experience with the Kingman Fire Department and the Kingman Police Department.
The SPIDR Tech platform does this by allowing agencies to send out short surveys to their “customers” asking questions about (satisfaction, resolution status, trust, customer service, etc).
Responses are analyzed and generate insights that can be applied to day-to-day decision making, from patrol to command, in near real time.
“The Kingman Police Department is committed to providing professional and efficient services to the community. This will help us to better understand if those expectations are being met.” Robert DeVries, Chief of Police
“We are continuously looking for input on service delivery to our community and enabling another process to gain feedback from our citizens is another method in continuous improvement and better overall service delivery to the city of Kingman.” Jake Rhodes, Fire Chief
The Kingman Fire Department and the Kingman Police Department will join many other agencies across the country who can now confidently measure (community sentiment / messages / engagement) thanks to the SPIDR Tech platform.
SPIDR Tech was founded by two ex-police officers who witnessed firsthand the opportunity for police departments to match the standard of customer service consumers expect from the private sector.
The CEO, Rahul Sidhu, credits advice that he was given by his commanding officer when he was a rookie in his department. “Every department has a bank of trust,” Sidhu says. “Every time you walk an old lady across the street … you’re making a deposit in the bank of trust.”
The Kingman Fire Department and the Kingman Police Department share the same belief that each interaction is a potential deposit into the bank of trust, and these messages will allow them to measure their balance.
“Our goal is to ensure that our customers, including the Kingman Fire Department and the Kingman Police Department are providing their own customers a quality and level of service that they not only expect but also deserve.” Sidhu says.
