Electric utility relief for AZ consumers

Arizona Governor Doug Ducey has announced a cooperative agreement with the state’s largest electric utilities to continue to provide reliable electricity to homes, hospitals, and businesses while making sure that Arizona residents facing financial difficulties will have choice, assistance, and reliable access to electricity.

Under the agreement, Arizona Public Service (APS), Salt River Project (SRP), Tucson Electric Power (TEP) and six electric cooperatives have all agreed to the following:

• No customer will have power to their home shut off during the remainder of the crisis for inability to pay;
• No penalties, late fees or interest will be assessed during this time.
• The utility companies will work with their customers to provide flexible options for payment, as well as guidance and choice of rate and payment plans.

In addition, the utilities all agreed to the following innovative solutions:

• Customer service representatives will work with customers desiring to switch plans during this time if they no longer feel that their current plan is the best option for them. No customer will be required to stay in a plan that they chose under different circumstances if another one would be better for them and is approved under current regulatory rate structures. This will ensure that people have the flexibility to make the best decision for them, their family or their business. 
• Customer service representatives are available for individualized service to the hospitals and health care providers during this time. While our healthcare system is being tested during this crisis, the utilities are committed to ensuring that their energy needs will be met. 
• The utilities have agreed to work with one another across the state during this emergency to provide resources and coverage for one another to ensure continued reliable service. Arizonans can rest assured that the electric utility crews will work cooperatively to maintain power reliability. Resources will be available for rural cooperatives should their crews need supplementing.