KINGMAN – In an effort to streamline customer service, Utility Billing, as well as the rest of the Main City Complex building will be open from 7 a.m. to 6 p.m., Monday through Thursday, and closed on Fridays, beginning January 6, 2020.
“This has worked very well with the rest of the city offices and buildings that have switched over to this new schedule over the past several months, and has increased levels of service,” said Kingman City Manager Ron Foggin. “Sometimes when we open at 8 in the morning, we have a line of folks waiting at the door to get in to pay their water bills, or start service, so hopefully this will alleviate those issues.”
Customers will still be able to pay their utility bills using the automated phone service, outside regular office hours, and the city urges customers to set up an automatic bank draft or utilize our online payment system, as we alert people in the coming months of the office hour changes.
Customer service representatives will be unavailable Fridays; therefore, there will be no assistance to apply for starting utility service, or stopping utility service.
Applications to start service can be filled out here: https://www.cityofkingman.gov/government/departments-a-h/finance/utility-billing/water-service-application
It could take up to two business days for service to start, when applying online.
In addition, for those customers who drop off check payments at the City Complex drop box, or Airway Avenue drop box – those checks dropped off Thursdays will not be processed until the next working business day.
Customers can watch videos to assist in creating their online payment systems for their accounts: https://www.cityofkingman.gov/government/departments/finance/utility-billing/utility-payment-options
Current city departments utilizing the same operating hours are:
· Police Department Lobby
· Fire Department Administration
· Engineering
· Planning & Zoning
· City Clerk’s Office
· Human Resources
