KINGMAN – City of Kingman Information Technology (IT) team members are slowly beginning to bring certain government operations back online. At this time Kingman IT members are visiting the city’s more than 20 work sites within the city, and getting email, internet access, and some specialized programs up and running. Some work functions, specialized software, files, etc. are still not accessible to most departments, to ensure a safe transition to being fully functional. City officials expect that the majority of the system could be fully functional by the end of the week.
The City of Kingman is categorizing this as a criminal cyberattack; the city never lost control of their network. They are still working to discover the extent of the event and trying to discover if any information has been damaged. The city has a legal obligation to inform any customers or internal team members if their information has been damaged or exposed.
Customers can pay their utility bill in person or over the phone with a customer service representative. Expect long lines and hold times. The city is waiving all delinquent notice fees at this time. It is still unknown when all systems will be fully functional.
Background
The City of Kingman experienced a cyberattack throughout the entire computer system Friday, February 26, 2021. The Arizona National Guard Cyber Joint Task Force was onsite with the City of Kingman Information Technology team beginning Saturday, February 27, and left late March 3, as the Kingman IT department transitioned to using new resources.
